Training and Courses Top Rated Trainer

Terms and Conditions

BOOKING METHODS

1.1 Booking can be made online or by telephone, post or fax. Simply complete your booking form and send it with your cheque or payment details, quoting the course and dates you wish to attend.

1.2 BDI reserves the right to decline to accept any booking application without explanation.
PAYMENT

2.1 Full payment must be made 30 days in advance of the course start date and should be accompanied by a completed booking form. Company invoices rendered are for settlement within 30 days unless a shorter term is stated on the invoice.

2.2 To qualify for early booking rates, payment must be received in full by BDI before the stated early booking deadline for that course. Otherwise payment must be made at the full course rate.

2.3 Failure to complete the course shall not entitle you to withhold payment of fees or to receive any refund.
JOINING INSTRUCTIONS

3.1 BDI will send you joining instructions 14 days prior to the course commencement, which will contain details of the location, start times and other relevant details.

3.2 If you do not receive joining details within this period, you should notify BDI immediately. Otherwise, BDI shall be entitled to assume that you have received them.
COURSE CONFIRMATION

4.1 BDI cannot confirm bookings until full payment has been received.

4.2 BDI aim to confirm your place on the course within 1 working day of receiving your completed booking form and payment details. If you do not hear from BDI within a working week please contact our office on 01904 636216 or email info@bronze-dragon.com
CANCELLATIONS AND TRANSFER

5.1 All requests for cancellations and transfers must be confirmed in writing and will only be accepted if received more that 30 working days before the course commences.

5.2 In the event of cancellation or transfer less that 30 working days before the course or if a delegate fails to attend, all fees are forfeit.

5.3 If a participant requests a transfer to an alternative course and the request is received within 30 days of the original course start date there will be an administration charge of £35. If a participant fails to attend the course all fees are forfeited.

5.4 Cancellation of a booking is subject to the following charge:
- Cancellation two weeks or less after booking: no charge
- Cancellation more than two weeks after booking: 50% of total cost
CANCELLATION BY BDI

6.1 BDI reserves the right to change dates and venues, alter the course content, location or cancel any course at any time without liability.
UNFORSEEN EVENTS

7.1 BDI are entitled to delay or reduce the level and/or scope of service(s) (including session materials) if we are prevented from or hindered or delayed in obtaining or delivering the services (including session materials) as a result of any circumstances beyond our reasonable control.
FEES

8.1 The course fees include the tuition, morning and afternoon refreshments.
CONDUCT

9.1 You agree to observe all BDI’s rules applicable to the course. BDI shall be entitled to expel any individual from the course who commits any breach of such rules or are guilty of any offensive behaviour, without reimbursement of fees.
OWNERSHIP OF INFORMATION

10.1 Legal and beneficial title to all intellectual property rights existing in any documentation, data, know-how, methods and concepts, used or developed by us in providing the services, shall, as between you and us, belong to and remain vested in us.

10.2 All conditions or warranties (whether expressed or implied by statute or common law or arising from conduct or a previous course of dealing or trade custom or usage or otherwise) as to the quality of the session materials we supply or their fitness for a particular purpose (even if that purpose is made known expressly or by implication to us) are expressly excluded.
LEGAL NOTICE

11.1 Warning: The information, techniques and exercises provided within this website are for educational purposes only. Do not use the techniques or exercises contained within this website whilst driving or operating machinery, or if you suffer from epilepsy, clinical depression or any other nervous or psychiatric condition. The information provided is not a substitute for proper medical advice. If in doubt, please consult your doctor or licensed medical practitioner.

11.2 BDI will use all reasonable care and skill in providing the services you order under this agreement, but BDI do not guarantee any results of the services. Any decision you make having received any of our services are your own and you remain wholly responsible for any decisions and actions you take.
CUSTOMER FEEDBACK AND COMPLAINTS

12.1 BDI welcomes your questions and comments about privacy issues and the design of our website. Should you have such comments or have a complaint about how BDI are using your personal data, please send an email to info@bronze-dragon.com
GENERAL

13.1 This agreement is the entire agreement between us and it supersedes any previous agreement between us relating to any services BDI provide, unless otherwise agreed in writing by us both. We both agree that by entering into this agreement, neither of us has relied on, and is not able to have any remedy, for any statement, promise, representation or understanding (whether it is made negligently or innocently) or any person other than what is expressly promised in this agreement. The only remedy available for breach of the promises in this agreement is for breach of contract. Nothing in this paragraph attempts to limit of exclude any liability for fraud. No failure or delay in enforcing any of our rights under this agreement will prejudice or restrict those rights. If BDI waives its rights to require you to comply with this agreement it will not operate as a waiver or any further exercise of the right and a waiver of any breach will not operate as a waiver of any subsequent breach.

13.2 We both agree that each provision of this agreement is severable and distinct from any other. If any part of this agreement is found to be illegal, invalid or unenforceable in whole or in part, we both agree that the legality, validity and enforceability of the remainder of the agreement is not affected.

13.3 No terms of this agreement are intended of the benefit of any third party, except where expressly stated in this agreement, and we both agree that it is not intended that any term of this agreement should be enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999. If you choose to make a booking, these terms and conditions only apply to that booking and not to any future bookings.

13.4 If you have booked the course for another person, these terms and conditions shall be binding on you and the participant and references herein to “you” shall mean or include “the participant”, where appropriate. It shall be your responsibility to ensure that these terms and conditions are brought to the notice of the participant and you shall indemnify BDI against any loss, damage or liability resulting from your failure to do so.

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Online Courses: Terms & Conditions

All online courses provided by Bronze Dragon International (“BDI”) are subject to the following terms and conditions:

BDI reserves the right to decline to accept any application for enrolment.
For the fees quoted BDI will supply the online course materials. All other services described in the promotional material are provided free of charge, unless otherwise stated.
You will receive your access key for the course by email 1 day prior to the start date. If you do not receive this within this period, you should notify BDI immediately. Otherwise, BDI shall be entitled to assume that you have received them.
You can study as and when it is convenient for you. However, BDI advises you to follow the schedule as closely as possible. Access to course materials is for 40 days only for 4-week courses and 70 days for 8-week courses.
Failure to complete the course shall not entitle you to withhold payment of fees or to receive any refund.
In accordance with The Consumer Protection (Distance Selling) Regulations 2000, you have a cooling off period in which you may cancel your enrolment by giving notice to BDI in writing or by email. In the case of distance learning courses, this right expires 7 working days from the date of your first receipt of course materials.
BDI warrants that all course materials will be prepared with reasonable care and skill. Subject thereto, BDI shall have no liability to any person for any loss or damage, however occurring, whether direct or indirect, resulting from your enrolment on the course. BDI’s liability shall in any event be limited to the fees paid by you for participation in the course.
You must observe all BDI’s rules applicable to the course. If you commit any breach of such rules or are guilty of any offensive behaviour, BDI shall be entitled to expel you from the course, without reimbursement of fees.
Copyright in the course materials is owned by Susanna Bellini. Copying, adaptation or other use without written permission is prohibited.
Unless otherwise stipulated in your application, BDI may use your personal data for administrative and update purposes and may keep this information for a reasonable period and may contact you by email, mail, SMS or telephone to let you know about any courses or promotions which might be of interest to you. If you have booked the course for another person, you confirm that they have authorised you to act for them, to consent to the processing of their personal data and to receive any fair collection notices on their behalf.
If you have booked the course for another person, these terms and conditions shall be binding on you and the participant and references herein to “you” shall mean or include “the participant”, where appropriate. It shall be your responsibility to ensure that these terms and conditions are brought to the notice of the participant and you shall indemnify BDI against any loss, damage or liability resulting from your failure to do so.
BDI reserves the right to cancel or re-schedule any training.
In undertaking any work, you must take care to ensure that the work is within your competence and within the boundaries of your training. You should seek further advice or instruction from BDI, if necessary. Any statement made to you about potential earnings or employment shall be treated as a matter of opinion and shall be non-binding.
All course fees must be paid before the course commences.
Course content may be subject to change.
Any complaint about the course should be notified to info@bronze-dragon.com.

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Product Orders: Terms & Conditions

1. General
1.1. These Conditions shall supersede all earlier conditions of Bronze Dragon.

1.2. These conditions shall take precedence over any conditions of the Customer and shall not be varied without the written consent of a director of Bronze Dragon.

2. Definitions
2.1. "Bronze Dragon" means Bronze Dragon of 51 Huntington Road, York, YO31 8RL.

2.2. "Customer" means the person, firm or company buying or agreeing to buy goods and services from Bronze Dragon.

2.3. "Price Paid" means the price paid by the Customer for the Product excluding carriage and any credit surcharge. The Price Paid is stated on the Order Confirmation.

2.4. "Order Confirmation" means the acknowledgement of the Customer´s order sent to the Customer by Bronze Dragon.

2.5. "Product" means any DVD, video or CD supplied to the Customer by Bronze Dragon.

3. Prices and Ordering
3.1. Unless otherwise stated all prices are exclusive of delivery.

3.2. The price payable by the Customer will be the price current at the date of the order.

3.3. Reservation of Products does not constitute an order and is not binding on either party.

3.4. Orders are accepted by writing, Internet or telephone. Orders are only binding when Bronze Dragon accepts payment in full for the order and the customer receives payment confirmation in writing.

3.4. Errors and omissions are excepted. Images are for illustrative purposes only.

4. Payment
4.1. Payment is due on demand and in any event must be made prior to delivery of the products ordered.

5. Delivery
5.1. Any delivery date stated is only a warranty by Bronze Dragon to use reasonable endeavours to effect delivery by that date. No liability will be accepted by Bronze Dragon for failure to meet a stated delivery date.

5.2. Products supplied by Bronze Dragon are delivered at the risk of Bronze Dragon. Customers must make a claim for damage or loss of the goods in writing: -
5.2.1. if a Product is damaged, within 72 hours of delivery; and
5.2.2. if a Product has been lost or is short, within 48 hours of delivery.
No claim for loss or damage will be allowed if the Customer claims outside the above time limit.

5.3. If payment is made by credit or debit card, delivery will be made to the statement address of the cardholder.

6. Consumer Rights
6.1. If you are a consumer (a private person buying for their personal use) then you may cancel your purchase at any time within 7 days of receipt and we will give you a refund of the Price Paid. You must inform Bronze Dragon in writing and return the Products to us immediately in the same condition you received them, at your own cost and risk.

6.2. If the consumer has taken these items out of the sealed packages in which they were delivered, then clause 6.1 does not apply.

6.3. If a customer wishes to return Products not covered by clause 6.1 then such Products will be accepted at the discretion of Bronze Dragon. The customer must obtain a Returns number from Bronze Dragon and quote this when returning the goods. The customer will be credited with the current market price.

7. Guarantee
7.1. If within 1 month of being delivered a defect in any Product is discovered which is directly due to faulty goods or workmanship, or if a valid claim is made under 5.2 above, then Bronze Dragon shall replace the Product free of charge.

7.2. The Customer should return the Product in its original packaging to Bronze Dragon at the address above. Prior authorisation must be obtained for any returns by contacting Bronze Dragon and obtaining a Returns number, which must be quoted in any correspondence.

7.3. All Orders are sold as individual Products. All returns must comprise of only the defective Product.

7.4. If any item is returned which is found not to be faulty, then a charge will be made for return carriage insurance and administration.

7.5. This clause does not affect your statutory rights.

8. Limitation of Liability
8.1. Bronze Dragon shall not be liable for any financial consequential indirect or other losses suffered by the Customer or any third party whether such loss arises in contract or tort or in any other way.

9. Uncontrollable Events and Delays
9.1. In case of delays caused by circumstances beyond the control of Bronze Dragon or its suppliers, Bronze Dragon shall have the right to either suspend delivery or to cancel the contract without liability.

9.2. Examples of Uncontrollable Events are (by way of example and not limited to) strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.

10. Customers Obligations
10.1. You are responsible for your own choice of Product and the suitability for any particular purpose. You must ensure that any Products are compatible.

10.2. Images are for illustration purposes only.

10.3. You must provide reasonable courtesy information and co-operation to Bronze Dragon.

11. Title and Risk
11.1. Until full payment has been received by Bronze Dragon for all Products whatsoever, supplied at any time by Bronze Dragon to the Customer: -

11.1.1. property of the Products shall remain in Bronze Dragon;

11.1.2. the Customer shall store the Products in such a way that they can be readily identified as being the property of Bronze Dragon, and at all times in accordance with Bronze Dragon recommendations;

11.1.3. subject to 11.1.4 and 11.1.5 below the Customer shall be at liberty in its own name (but not on behalf of or in the name of Bronze Dragon) to sell the Products in the ordinary course of business, on the basis that any proceeds of sale shall be the property of and be held on trust for Bronze Dragon;

11.1.4. Bronze Dragon may at any time suspend or revoke the Customers power of sale by notice in writing to the Customer if the Customer is in default for longer than 14 days in payment of any sum whatsoever due to Bronze Dragon or if any Bill of Exchange, cheque or other negotiable instrument drawn or accepted or endorsed by the Customer is dishonoured on presentation for payment;

11.1.5. the Customer´s power of sale will automatically determine if a Receiver is appointed over any of the assets or the undertaking of the Consumer or a winding up order is made against the Consumer or the Consumer goes into voluntary liquidation (otherwise than for the purpose of reconstruction or amalgamation) or causes a meeting of, or makes any arrangement or composition with creditors or commits any act of bankruptcy;

11.1.6. upon revocation of the power of sale under clauses 11.1.4 and 11.1.5 above the Customer shall place the Products at the disposal of Bronze Dragon, who shall be entitled to enter upon any premises of the Customer for the purposes of removing the Products from the premises.

11.1.7. The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the buyer until the seller has received in cash or cleared funds payment in full for all goods delivered to the buyer under this and all other contracts between the seller and the buyer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price of the goods shall include the amount of any interest of other sum payable under the terms of this and all other contracts between the seller and the buyer under which the goods were delivered.

12. Marketing Emails
12.1 ‘Marketing Emails’ refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are excepted. Images are used for illustrative purposes only. Prices valid for the indicated time period only. Offer pricing only available on the online store.

13. Miscellaneous
13.1. If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected.

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